Shipping policy

We strive to process and ship orders promptly to ensure timely delivery. Once your order is placed, you will receive a confirmation email with tracking information. Please allow a few business days for processing. Shipping times vary based on your location and external factors. We are committed to delivering your purchase as quickly and efficiently as possible. If you have any questions about your order, please contact our customer service team.

What happens if my order arrives thawed out?

Unfortunately we cannot guarantee that orders will arrive fully frozen. By purchasing our products, you are releasing RAW Pet Food Supply of any guarantee that the product will be fully frozen upon delivery. We cannot control the shipping carriers, and we do our best to ensure that your order is packed with sufficient coolant for transit time. If your order arrives thawed, you can either take that opportunity to separate it and re-freeze it. Or you can simply throw everything back in your freezer and let it freeze again. There is absolutely nothing wrong with thawing and re-freezing meat for pet food.

I just received my order damaged, what do I do?

It does not happen often, but from time to time, we have had a package arrive damaged due to issues with the carrier. If this is the case, and you have received an order that has been damaged during transit, we ask that you notify us within 24 hours of your package being delivered. We ask that you please photograph your box and the damage before doing anything else with the order. WE NEED THESE PHOTOS IN ORDER TO FILE A CLAIM WITH UPS. We will then contact the carrier and let you know what the next step would be to rectify the situation.